- In this Issue -

Get Windows Server 2008 Free! Highlights of ELM Release 5.5.88 ELM 5.5 Product Demonstration Schedule The "ELM 411" - Setting up an Alternate SMTP Relay Not Strictly Business

What's New in ELM Version 5.5?

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Get Windows Server 2008 Free! Let TNT Software help you get started with Windows Server 2008. For a limited time, with any $5,000 purchase of an ELM 5.5 license you will receive a 5-CAL license of Windows Server 2008 Standard Edition free! This offer is good for both new clients as well as existing clients adding on or upgrading. The new ELM version 5.5 was developed on an accelerated schedule to provide full support of those IT environments ready to make the move to Windows Server 2008. Now you can experience the latest in real-time server monitoring and event log management together with the new operating system! This special offer applies to all ELM 5.5 Products: ELM Enterprise Manager 5.5 ELM Log Manager 5.5 ELM Event Log Monitor 5.5 ELM Performance Manager 5.5		More Details on Free Offer: This is a limited time offer while supplies last. Free software is Windows Server 2008 Standard Edition - full software - available in 32-bit and 64-bit versions. Includes 5 CALs (User or Device, chosen after purchase). This software has the same retail terms and restrictions you would find if you purchased it in a store. *Certain conditions and restrictions apply. Talk to your account manager for more details.
Contact your TNT Software Account Manager today!

Highlights of ELM Release 5.5.88!
A new build of ELM is now available. Highlights of this release include:

• ELM Editor Scheduled Report results improved display in the ELM Console.
• Upgrade path from ELM 5.0 has been improved.
• Event Views using Event Filters with both Log and Message criteria display completely.
• ELM Publisher Reports no longer have blank pages when printed using IE 7.
• Scan meter on the Agent Deployment Wizard displays completed status.
• Exporting an Editor Report has been improved.

Download the latest build of ELM 5.5 today!

ELM 5.5 Product Demonstration Schedule

October 14, 2008 - Live Overview and Demonstration of the new ELM Enterprise Manager 5.5!

Would you like to know more about the system monitoring and event log management capabilities the new ELM 5.5 can provide your organization? Would you and/or your team like to "kick the tires" and take a look under the hood before deploying ELM Enterprise Manager? Then you're in luck! TNT Software will be giving a live demonstration of ELM Enterprise Manager on October 14. This one hour overview presentation will introduce you to the new features found in version 5.5 as well as the architecture, power, flexibility, and efficiency ELM can bring to your IT Operations.

Areas we will cover include:

• Monitoring
  • Deploying Agents - Virtual and Service Agents for agentless or real-time monitoring
  • Setting up Monitor Items - Collectors, Alarms and Monitors
  • Creating Agent Categories - apply common monitoring templates across groups of servers
• Notifications
  • Filters - the "criteria" for all notifications
  • Notification Methods - Email, Scripts, Pager, Desktop ELM Advisor and more
  • Rules - the "connector" between Filters and Notifications
• Results
  • Alerts - open and closed status (Agent color coding: Red, Yellow)
  • Event Views - default and customization options: include filters and custom date and time range settings

Demonstration Details
What: ELM Enterprise Manager 5.5 Live Overview and Demonstration
When: Tuesday, October 14, 2008, 8:30am PST / 9:30am MST / 10:30am CST / 11:30am EST
Where: WebEx On-line Presentation
Duration: 1 hour

How do I attend?

Register by using this link: https://tntsoftware.webex.com/tntsoftware/j.php?ED=101510697&RG=1&UID=0 

The "ELM 411" - Setting up an alternate SMTP relay when your primary SMTP or Exchange server is down

Email is one of if not the most common notification method used by most ELM Administrators. So what do you do when your primary SMTP gateway or Exchange server is down? This month's ELM 411 will cover setting up an alternate SMTP relay for this very situation.

Setting up an alternate SMTP relay requires configuring both your Windows Server and ELM. We'll start with your Windows Server.

Windows Configuration
If a second SMTP gateway is not configured for your environment, a basic one can be setup on Windows 2003 through IIS. Installing IIS with SMTP on Windows 2003 is accomplished through the Add/Remove Windows Components section of Add or Remove Programs in Windows Control Panel.

• Start Internet Information Services Manager or open the Internet Information Services (IIS) snap-in.
• Expand Server_name, where Server_name is the name of the server, and then expand Default SMTP Virtual Server.
• Right-click Domains, point to New, and then click Domain.
• Click Remote, and then click Next.
• Type the name of the new remote domain, this is the destination domain that you will relay the email to, example: mydomain.com, in the Name box.
• Click Finish.
• In the right pane, right-click the new remote domain that you just created, and then click Properties.
• Click the General tab.
• Under Select the appropriate settings for your remote domain, click to select the Allow incoming mail to be relayed to this domain check box to allow the SMTP server to act as a mail relay.
• Click OK.
• Stop and start the SMTP virtual server. To do so, right-click Default SMTP Virtual Server, and then click Stop. After the virtual server stops, right-click Default SMTP Virtual Server again, and then click Start.
• Verify that SMTP port 25 is open on your firewall to allow this server to email outbound.

ELM Configuration
To be notified of when the primary SMTP gateway is not responding, setup the SMTP Monitor, Alternate SMTP Notification Method, Event Filter, and assign the Notification Rule.

SMTP Monitor
In the ELM Management Console | Monitoring | right click All Monitors | New | Monitor Item | select SMTP Monitor in the wizard.

• Complete the Monitor Item Wizard ensuring the Failed messages are written to the Application Event Log and the Schedule is set to 1 minute.
• Assign the monitor item to the agent that is your Primary SMTP Gateway.

Alternate SMTP Notification Method
In the ELM Management Console | right click Notification | New | Notification Method. The Notification Method Wizard will appear.

• Select Mail Notification using SMTP Mail, enter the Alternate Smtp servername and a valid From address in the Enter the SMTP Host Name dialog box.
• Select Next on the SMTP Server Authentication dialog box. Unless authentication was setup according to Microsoft's KBA 324285
• On the Enter the Mail Message Settings dialog box, enter an external email address. Note: this should be the same as the remote domain that was setup in IIS SMTP youremail@mydomain.com . Select Test to verify settings and email connectivity. A test email should arrive at your external account.
• Skip the Notification Rule dialog box. This will be configured in a later step.
• Enter preferred Threshold Settings. Recommend setting Disable this notification method when its triggered 2 times with 3 Minutes. Once disabled, re-enable it after 15 minutes. Otherwise, the destination email box will get flooded with alert emails based on your SMTP Monitor item schedule.
• Select preferred time slots on Create a Schedule
• Enter a name and description that is appropriate, such as Alternate SMTP.

Event Filter
In the ELM Management Console | right-click Notification | New | Event Filter.

• Complete the Event Filter Wizard using Event ID 5509 as the Error event, skip the Notification Rules and Event Views dialog boxes. This will be configured in a later step.
• Name the Event Filter appropriately, such as SMTP Gateway Down

Notification Rule
In the ELM Management Console | right-click Notification | New | Notification Rule.

• Complete the Notification Rule Wizard selecting the Alternate SMTP Notification Method and the include the SMTP Gateway Down Event Filter just created.
• Name the Notification Rule appropriately, such as Alternate SMTP Notification Rule

You've successfull completed setting up an alternate SMTP relay!

Other Considerations
Before following these steps to set up an alterate SMTP relay there are a few other things to consider:

• Anytime a port is opened on a server there are security risks. Without setting authentication to the IIS SMTP relay server, an email could be relayed to the configured domain. Refer to Microsoft's KBA 324285 to setup authentication.
• Since the ELM Server probably already has IIS installed, run the SMTP relay on the ELM Server.
• The ELM Server will need internet connectivity.

We hope that you found this article informative and wish you continued success with your ELM deployment!

NOTE: All ELM 411 articles are written based on ELM Version 5.5 and instructions may not be accurate for previous ELM Versions. If you would like assistance upgrading to ELM 5.5 so you can use these tips - please contact support@tntsoftware.com.

Share your own ELM tips!
Have a tip or trick with our ELM products you'd like to share with our newsletter subscribers? Send your ideas and any applicable screen shots to info@tntsoftware.com with "ELM 411" in the subject line. We'll take a look and if usable you'll see it published here in the ELM 411 section of upcoming newsletters!

Not Strictly Business

Did you know?
Tech executives made up half of the Forbes Top Ten Richest Americans List Technology in 2007 but how did they fare in 2008?

2008	2007
Bill Gates - Microsoft Warren Buffett - Berkshire Hathaway Lawrence Ellison - Oracle Jim Walton - WalMart, Chairman Arvest Bank S Robson Walton - WalMart Alice Walton - WalMart Christy Walton and Family - WalMart Michael Bloomberg - Mayor of New York City Charles Koch - Koch Industries David Koch - Koch Industries	Bill Gates - Microsoft Warren Buffett - Berkshire Hathaway Sheldon Adelson - Las Vegas Sands (former Comdex trade shows) Larry Ellison - Oracle Sergey Brin - Google Larry Page - Google Kirk Kerkorian - Tricinda Corporation Michael Dell - Dell Computer Charles Koch - Koch Industries David Koch - Kock Industries

Click here for full details of the 2008 Forbes 400 Richest Americans List.

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